Exchanges and Returns Policy | SleepEzzz Mattresses

 

In-Store Purchase Exchanges and Returns

Most sleep accessories (pillows, sheet sets, etc.) are eligible for a refund within 14 days of the in-store purchase date or within 14 days of pickup or delivery. Please note that the merchandise must be unopened, unused, in its original packaging and condition, and presented with the original sales receipt for it to be successfully exchanged or returned. Simply drop by a SleepEzzz location near you and our team will gladly help you out. In the event of an exchange or refund, you will be credited in your original form of payment. In the case that the new product(s) of your choosing are of greater value than your exchanged item(s), you will simply be asked to pay the remaining balance.

For mattress and box spring exchanges, we offer a 60 Night Comfort Guarantee. A nominal inspection fee applies in case of an exchange.

 

Online Purchase Exchanges and Returns

Most sleep accessories (pillows, sheet sets, etc.) purchased online can be exchanged or returned in-store within 14 days of delivery or pickup. Please note that the merchandise must be unopened, unused, in its original packaging and condition, and presented with the original sales receipt for it to be successfully exchanged or returned. In the event of an exchange or refund, you will be credited in your original form of payment (excluding shipping fees). In the case that the new product(s) of your choosing are of greater value than your exchanged item(s), you will simply be asked to pay the remaining balance. If you would like to return your online purchase without having to bring it in-store, please contact any of our stores and they will be happy to help.

Receiving and Exchanging Damaged Product

If you received a damaged product, please contact any of our stores within 48 hours of your delivery and they will be happy to help resolve the issue so you can rest easy.

Exclusions

Please note that we do not accept returns or exchanges on any furniture items, including lifestyle bases and bed frames, or on already discounted merchandise.