Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or curious how we put our rankings together? This page covers how to reach the sleepezzz.ca team and what kind of enquiries we handle.
How to Get in Touch
The best way to contact us is by email. Every message is read by someone on our editorial team, and we aim to reply within two working days. A brief line on what your enquiry is about — for example "correction," "bonus question," or "partnership" — helps us route it to the right person and get back to you faster.
What We Can Help With
We cover new and established online casinos available to players across Canadian provinces, including reviews, comparison tables, bonus breakdowns and payment method guides. Common reasons readers write in include:
- Review questions — asking about how a specific brand from our rankings was assessed, or why its editorial rating sits where it does.
- Bonus and terms clarification — welcome offers change quickly, and wagering requirements, minimum deposits and expiry windows can shift with little notice. If something on our site looks out of date compared to what a casino currently advertises, tell us.
- Corrections — payment methods, game libraries and licensing details are all things operators update over time. We would rather fix an error quickly than leave it standing.
- Content suggestions — if there is a topic you would like us to cover, such as a particular payment method, a province-specific question, or a new casino you have come across, let us know.
- Partnership or editorial enquiries — if you represent a casino brand or a related business and want to discuss working with us, introduce yourself and outline what you have in mind.
What We Cannot Help With
We are an independent comparison site, not a casino operator. That means we cannot process deposits or withdrawals, access anyone's player account, resolve a dispute with a specific casino, or issue a bonus on a brand's behalf. For any of those, the casino's own support team is the right place to start — most list live chat or email contact details directly on their site. If you need support around responsible gambling, provincial resources and helplines are available in every Canadian province and territory, and we would encourage anyone concerned about their own play, or someone else's, to reach out to those services directly.
A Note on How We Rank and Review
Our editorial ratings are built from research into licensing, game selection, payment options, bonus terms and overall usability — never from payments received from a listed brand. Some links on this site are commercial, meaning we may earn a commission if you sign up through them, but that relationship has no bearing on how a casino is scored or where it sits in our rankings. If you think a review has missed something or reads as unbalanced, we want to hear that too — it helps keep the site accurate.
Readers researching options outside standard provincial licensing, including alternatives such as our Best Non GamStop Casinos guide, are welcome to write in with questions on how those platforms were assessed as well.
What Happens After You Send a Message
There is no automated ticketing system standing between you and a real answer. Messages go to our editorial team, who read and respond personally. During quieter periods you will typically hear back within a day or two; if things are busier, it may take a little longer, but every message does get a reply.
Thank you for taking the time to read our content and for reaching out — feedback from readers is one of the main ways we keep this site useful and current.